Terms & Conditions
Exchange & Returns
Thanks for shopping at Deeasjer. If you are not entirely satisfied with your purchase, we're here to help.
If you need to return your item You have 14 days from the date you received your order. Items must be returned at customer expense - Please note Taxes may apply in certain regions. Items must be returned in their original packaging, unused and with all Deeasjer labels still attached, with your item needs to have the receipt or proof of purchase. Shoes must be tried on indoors and not show any sign of wear. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Want to exchange or return an item?
First, reference our return policy below and make sure the items to be returned meet all of our criteria. Next, complete the return form and include it in the box with the items you are returning. Lastly, swing by your local Post Office, DHL, UPS or FedEx location to ship your package. We recommend getting a tracking number for your package, as we are not responsible for items that are lost while in-transit to us.
Receiving a refund
Your refund will be credited to the original payment method. If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customer duties and sales taxes are non-refundable. Please note that refunds can take 10-14 working days to show on your account due to varying processing times between payment providers.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Right to cancel – if you’re a customer in the European Union, you have the right to cancel your contract within 14 days from when you receive our order. You must then return the item either by using your own method of return within 14 days, the full price you paid well be fully refunded.
If you lose any of your precious Swarovski crystals, rose’s .or you wish to change the heel- Please note this does not apply to all styles Please send your repair back to Deeasjer at the address below with your contact details. A member of our customer service team will contact you on receipt of your repair and we will endeavour to have your Deeasjers back with you within 10-14 days.
Swarovski replacement: £50-£90
Roses replacement: £45-75
Heel replacement: £80
New sock: £25
UK Shipping Charge: £5.00
International: Please contact customer service.
Delivery & Returns
UK – Free
Europe - £10.00
Channel Islands - £10.00
Rest of the world - £25.00
13 Russell Road, The Hyde, West Hendon, London, NW9 6AB.
You can contact us by telephone or E-mail by visiting our Contact page.